Payment Terms

Before any care begins, we conduct a care assessment and share a written quotation. The quotation sets out the service, staff type, shift duration, schedule, frequency and the applicable charges. Pricing is not confirmed until you accept the quotation — enquiring, submitting an assessment form or paying an advance does not by itself confirm any clinical service.

Charges depend on the service, shift duration (4, 6, 8, 12 hours or custom), staff type (nurse, caregiver, attendant, physiotherapist), schedule and any additional requirements. Weekend, night or holiday arrangements, where agreed, are stated in the quotation.

Invoices are issued as per the billing cycle agreed in your quotation — typically for short-term engagements in advance, and for ongoing care monthly in advance. Each invoice shows the service period, the shifts or sessions covered and the amount due.

We accept payments through UPI, cards, net banking and other standard methods, and bank transfer where agreed. Payment is due by the due date shown on the invoice. Ongoing monthly care is invoiced in advance of each service period, with payment due before the period begins.

For long-term and continuous care engagements, we may require an advance covering the first billing period. The advance is adjusted against the services delivered. Any part of an advance not covered by services delivered, in line with our Cancellation & Refund Policy, is refundable.

If an invoice remains unpaid past its due date, we will send reminders. Where an outstanding balance continues, care shifts may be paused until the account is settled, after notice to you. Services are always subject to payment of amounts due.

Applicable taxes are charged as required by law and shown separately on invoices where applicable. Invoices are issued in a form suitable for your records and reimbursement, where relevant.

Receipts are issued for every payment received and can be shared with the family on request. You can request copies of your invoices and payment history from your care coordinator at any time.

For ongoing care, quotation rates remain fixed for the agreed period. If staffing costs or requirements change, any revision is communicated in advance and applies only from the next billing period, unless you agree otherwise.

Refunds are processed as described in our Cancellation & Refund Policy. Approved refunds are returned to the original payment method within 7–10 business days.

Questions about a quotation, invoice or payment? Contact your care coordinator, call +91 93804 94014 or email connect@dworldhealthcare.com.