Terms & Conditions

These Terms & Conditions govern your use of the Dworld Healthcare website and the home healthcare services we provide. By using our website, submitting an enquiry or care assessment, or engaging our services, you agree to these terms.

Dworld Healthcare is a home healthcare service provider based in Bengaluru, Karnataka. We arrange care at home through qualified nurses, trained caregivers, attendants and physiotherapists.

We are not a hospital, clinic, ICU, pharmacy, laboratory or emergency service. We do not provide inpatient treatment, emergency medical response or ambulance services.

Our services are limited to home-based care: home nursing (within each professional's qualification, registration and scope of practice), patient care and caregiving (non-clinical daily living assistance), elder care, post-hospital and post-surgery support, bedridden care, stroke and paralysis support, palliative supportive care and physiotherapy.

Caregivers and attendants do not perform clinical procedures. Clinical tasks are assigned only to professionals who are qualified and authorised to perform them. Our services supplement, and do not replace, the treatment and advice of the patient's treating doctors.

Service begins only after a care assessment by our team. Submitting a care assessment form or enquiry does not confirm any service, and payment does not by itself confirm any clinical service. A service is confirmed only after our assessment, a written quotation and your acceptance of the care plan and schedule.

We may decline or discontinue any service where, in our assessment, the care required exceeds what can be safely and legally provided at home by our staff.

You agree to provide accurate and complete information about the patient's condition, medical history and requirements, and to inform us promptly of any material change. You agree to provide a safe and respectful working environment for our staff, reasonable access to the home during scheduled shifts, and timely payment as per the agreed quotation.

Our staff remain employees or associates of Dworld Healthcare. They may not be engaged directly or privately by families outside of Dworld Healthcare's engagement during and for a reasonable period after an assignment.

Our staff are not emergency responders. In a medical emergency, call 112 or the local emergency number, or take the patient to the nearest hospital. Our staff will assist within their role and coordinate internally, but emergency medical care is the responsibility of emergency services and hospitals.

If an assigned staff member is unavailable, absent or unsuitable, we will work to arrange a suitable replacement. Where a replacement is not immediately available, we will inform you promptly and agree on interim arrangements. See also our Cancellation & Refund Policy.

All services are provided against a written quotation agreed before care begins. Pricing depends on the service, shift duration, staff type, schedule and specific requirements. Payment terms are set out on our Payment Terms page.

To the maximum extent permitted by applicable law, Dworld Healthcare's aggregate liability for any claim arising out of or relating to the services is limited to the fees paid by you for the service giving rise to the claim in the three months preceding it. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under applicable law.

We handle personal and health information as described in our Privacy Policy.

We may update these terms from time to time. The current version is always available on this page. Material changes affecting an active engagement will be communicated to you.

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

Questions about these terms? Call +91 93804 94014 or email connect@dworldhealthcare.com.