Privacy Policy

From families and patients: contact details (name, phone, WhatsApp, email), patient details (name, age, gender, location, pincode), care requirements (condition, mobility, service needs), medical documents you choose to share with us, and records of our communication, assessments, quotations, schedules, invoices and payments.

From job applicants: contact details, role applied for, experience, qualifications, résumés and documents submitted for verification, and interview and hiring records.

From our staff: identity and address proofs, qualification and registration documents, experience records, references, background verification results, bank details for payment, photographs, emergency contacts and signed agreements.

From use of our website: basic technical information such as browser type and pages visited, used to keep the site secure and improve it.

Health and medical information is sensitive. We collect only what is needed to plan, provide and coordinate care, and we share it only with the care professionals and coordinators assigned to the patient, and where required with the patient's treating doctors, or when required by law. We do not sell personal or health information.

We use personal information to: respond to enquiries and conduct care assessments; plan and deliver care, including matching and assigning staff; maintain daily care reports and schedules; process quotations, invoices and payments; communicate service updates, replacements and shift changes; verify and manage staff; meet legal, tax and regulatory obligations; and improve our services.

Assigned care professionals, care coordinators and supervisors (only what they need to provide care); the patient's treating doctors where the family directs or it is necessary for care; payment and banking partners strictly to process payments; professional advisors and auditors; and government or law-enforcement authorities where required by law.

Your information is stored with a reputable cloud provider in access-controlled systems. Access is limited to authorised personnel on a need-to-know basis, and staff accounts require authentication. We apply reasonable technical and organisational safeguards appropriate to the sensitivity of the data.

Enquiry and assessment records are retained while the enquiry is active and for a reasonable period afterwards. Records connected to active or completed engagements, including invoices and care documentation, are retained as required for business, tax and legal purposes, and then deleted or anonymised.

You may ask us to access, correct, or delete your personal information, object to or restrict certain uses, or withdraw consent (for example, for optional updates), subject to records we must keep for legal purposes. To make a request, email connect@dworldhealthcare.in or call +91 93804 94014. We will respond within a reasonable time.

Our website uses only essential cookies needed for the site and sign-in to function, and local storage for keeping staff signed in. We do not run advertising or cross-site tracking cookies.

Our services may be arranged by parents or legal guardians for patients who are minors. Where a patient is a minor, we rely on the consent of the parent or guardian and share information only with them and the assigned care team.

Application details, résumés and verification documents are used only for recruitment and engagement. Documents of applicants who are not selected are retained for a limited period for recruitment purposes and then deleted, unless you ask us to keep them for future openings.

We may update this policy as our services evolve. The current version is always available on this page.

Privacy questions or requests? Email connect@dworldhealthcare.in or call +91 93804 94014. See also our Terms & Conditions.